Technical Support
We are currently recruiting for full time and part time technical support positions.
Must be available primarily for evening shifts and some weekends.
All positions are provided training.
Basic Function and Objective:
- Provide quality phone support for customers of Internet Montana.
Full time position will take on a role leading and supporting an advanced level of support within the technical support team.
- Full time position will also provide back-up support for Internet Montana billing support and billing tasks.
Primary responsibilities
- Answer customer calls and provide suitable solutions.
Calls will include sale of services, billing questions, and technical issues relating to the Internet, involving both hardware and software
- Participate in maintaining IMT's server
- Contribute ideas to improving efficiency and effectiveness of the team and help direct solution implementation
- Contribute towards maintenance of the Internet Montana public web site
- Participate in Computers Unlimited User's Group and other required company functions
- Full time position will contribute a higher level of support in escalated technical issues
- Full time position wil take an active role to support new trainees, take a leading role to reinforce department goals and ideals with team members
- Full time position will aquire advanced knowledge of billing support and procedures in order to provide additional phone support on billing issues, and help complete various billing tasks
Salary
Approximately $8.50/hr
Please submit resume with cover letter to:
Internet Montana Human Resources, 2407 Montana Avenue, Billings, MT 59101
or email imtmgr@imt.net
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