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Billing Policies & Support

When and How We Bill | How to Read your Mailed Statement | Statements by Email
Overdue Accounts | Refund Policy | Changing Your Account Billing Method | How to Cancel your Account

Changing Your Account Billing Method

In order to qualify for the discounted rate for 15 to 180 hours usage, payment may be set up for automatic withdrawal from either a credit card account, or a checking account. To authorize automatic payments, please print our Automatic Payment Authorization form and mail or fax it to us.

If you are choosing automated withdrawal from a bank account, be sure to attach a voided check or deposit slip so we may confirm correct routing numbers. Also note that the bank will take 2 to 3 weeks to complete the authorization process that will allow us to make the monthly withdrawal from your account. We must recieve your signed form by the 20th of the month in order to have the authorization completed in time for the next billing period. If your form is recieved after the 20th, your automatic withdrawals will not start the next month, but the month after.

The discount for the 15 – 180 hour rate only applies to personal accounts that are billed by automatic withdrawal and do not use FTP space. Check out Rates page for fee changes.

If you wish to change from an automatic withdrawal method to simply receiving your statements by mail or email in order to send in payment later, simply notify our customer support. Keep in mind that if you use more than 15 hours in a month's time, your rate will return to the regular $20.

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Material last updated March 2009

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