Overdue Accounts
Statements are issued on the 1st business day of each month, for last month's usage.
Payments are due by the 15th of each month.
A $3.00 late fee will be incurred if no payment is recieved within 30 days of the statement date.
Accounts that carry a balance without full or partial payment for 45 days will be disabled.
Accounts that carry a balance without full or partial payment for 60 days will be cancelled and removed from the server.
Accounts that have not been paid upon for 90 days will be referred to collection.
Please note that it is the customer's responsibility to keep us informed of account changes, such as new address or phone number, new credit card information, etc.
We will be sympathetic, however, not responsible, for statements or payments lost in the mail.
If you wish, we may issue statements via email, which are sent on the day billing is calculated.
Customers whose accounts have been cancelled and desire to reactivate their access must remit past due amount, and a $20.00 prepayment.
|
