Refunds
Refunds within 10 business days of sign-up (new customers only):
- A full refund will be given for cancellations made within the first 10 business days after sign-up (new customers only), provided there is less than 2 hours usage on the account.
- If usage on the account is 2 hours or more, prepayments will be refunded, less charges for the full amount of usage.
(See our Rates page)
Refunds after 10 business days:
- No refunds/credits are made for time the account was used.
- Credit balances will be refunded, less usage charges up to the cancellation date.
Notes:
A business day is construed to mean any day that Internet Montana Billing Support is open to the public for business, including Saturdays.
Refunds are not based on a customer's ability to connect to or use the service, fitness for any purpose, etc.
Please read our Acceptable Use Policy for more details.
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