Troubleshooting Problems:
Almost everything we know, we learned on the web.
The biggest trick is asking the right questions. Here’s where to start:
- Visualize the step by step process you are trying to accomplish (dial-up to the Internet, browse a web page, receive your email, etc)
- Describe which steps your computer’s actions are deviating from the appropriate actions.
- Are there any error messages?
Write those down word for word.
Most often there is a number or code included in an error message.
Searching the web will usually yield several sources that give descriptions of what caused the error, and how to fix it.
...and please feel welcome to email or call our customer support technicians!
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